What it is
Surgical editing of the number of a single document, without affecting the rest. Useful for correcting numbering gaps, removing duplicates or synchronising with external systems.
Unlike Counters (which only affects future documents), the Adjuster modifies documents that have already been issued.
Available on the PRO plan.
How to use it
- Choose the type of document to adjust (Quote, Order, Delivery note, Invoice).
- The table appears with every document of that type, sorted by current number.
- Click the counter on the row you want to modify.
- Enter the new number and confirm.
Fields / columns
| Column | What it is for |
|---|---|
| ID | Internal identifier of the document. |
| Reference | Visible name or reference of the document. |
| Date | Date the document was created (the one that decides the year of the series). |
| Counter | The current number of the document, read only. If there is a pending change on the row, it is shown struck through. |
| New value | Editable input next to the current value: type the corrected number here. Changes stay pending until you click Save. |
Filters
- Document type (Quote, Order, Delivery note, Invoice).
- Year: filters the documents by their year of creation. Each year carries its own numbering series, so you work on one year at a time. The current year appears by default; the All option removes the filter.
- Search by number, customer or reference.
Buttons and actions — what each one is for
Literal text of the controls you see on screen when you set up the counters. The Adjuster shares its settings modal with Counters: the fields below are the ones you fill in to set the prefixes and starting values of each document type.
| Button / Control (text on screen) | What it is for |
|---|---|
| Counter prefix for quote, work order, delivery note and invoice (max 15 characters): | Sets the prefix in front of the IDs of quotes, work orders, delivery notes and invoices. Maximum 15 characters. |
| Counter prefix for the internal ids (max 15 characters): | Sets the prefix for the system's internal identifiers (the ID the system uses to track the document internally, not the one the customer sees). Maximum 15 characters. |
| Number of units shown in the counter, e.g. 8 means 00000001-99999999: | Sets how many digits are shown in the counters (range: 4 to 30). With 8 digits the number runs from 00000001 to 99999999; it is padded with leading zeros up to that number of digits. |
| Counter for quotes: | Sets the starting numeric value of the quote counter (which number it starts numbering from). |
| Counter for work orders: | Sets the starting numeric value of the work order counter. |
| Counter for delivery notes: | Sets the starting numeric value of the delivery note counter. |
| Counter for invoices: | Sets the starting numeric value of the invoice counter. |
| Counter prefix for the ids of credit notes: | Sets the specific prefix for credit note IDs (independent of the general prefix). |
| Counter prefix for the ids of amended invoices: | Sets the specific prefix for amended invoice IDs (independent of the general prefix). |
| Counter for credit notes: | Sets the starting numeric value of the credit note counter. |
| Counter for amended invoices: | Sets the starting numeric value of the amended invoice counter. |
| Close | Closes the modal without saving changes. Whatever you typed is discarded. |
| Save | Saves the counter settings and initialises the system with the new configuration. A notice reminds you that the changes only apply to future documents, not to those already generated. |
| Year | Year selector in the Adjuster table. Shows only the documents created in that year (each year has its own series). With All you see every year. |
| AI proposal | The AI analyses the numbering of the documents you can see on screen (the page loaded, with the filters applied; if 25 are shown it analyses those 25 — use "Show" to load more), detects the series in force (the format of the most recent document, e.g. OF000081 = prefix OF + 6 digits) and proposes correcting every document that does not follow it (e.g. 000080 → OF000080). The proposal is shown for you to review; when you click Apply it is loaded as pending changes and nothing is saved until you click Save. It always keeps the number of each document, it only unifies the format. It requires a specific year to be selected. |
Key concepts
Terms that appear on screen and that users tend to ask about using these exact words.
- Prefix: character or text string (maximum 15 characters) placed in front of the sequential counter number to form the full ID of a document. Example: prefix
FAC+ number00000123=FAC00000123. - Counter: numeric sequence that increases automatically for every document generated (quotes, invoices, delivery notes, and so on) according to its type. Each document type carries its own counter.
- Quote: the initial document that prices the job or the products to be delivered to the customer, identified with an ID starting with the quote prefix.
- Work order (Order): document confirming that a job is to be produced once the quote has been accepted, with its own counter and identifier.
- Delivery note: proof of delivery of goods or services to the customer, with independent numbering through its counter.
- Invoice: legal billing document recording the sale of goods or services, with its own counter and ID.
- Credit note: document for a refund or discount that cancels a previous invoice in full or in part. It has its own prefix and counter.
- Amended invoice: document that corrects errors on a previous invoice without cancelling it. It has its own prefix and counter.
- Counter unit: number of digits shown in the sequential counter number (the "Number of units shown in the counter" field). Example: 8 digits shows from
00000001to99999999. Accepted range: 4 to 30. - Internal ID: unique identifier the system uses to track the document internally, with a prefix configured separately from the ID the customer sees.
Frequently asked questions
Q: How do I change the number of one invoice without touching the others?
A: In the Adjuster choose the Invoice type, find the row in the table, click its current Counter, type the new number and confirm. Only that document is modified. The system warns you if the new number is already taken by another invoice.
Q: I have two invoices with the same number because of a mistake. Do I fix it here?
A: Yes. Find the duplicate and change its number to the next free one. The system warns you if the new number is also in use.
Q: What is the "Number of units shown in the counter" field for?
A: It defines how many digits are shown in the document number. If you set 8, the numbers run from 00000001 to 99999999 (padded with leading zeros). The accepted range is 4 to 30 digits. It is the visual format of the numbering, it does not change the value of the counter.
Q: What is the difference between the "Counter prefix for quote, work order, delivery note and invoice" and the "Counter prefix for the internal ids"?
A: The first one forms the ID the customer sees on quotes, work orders, delivery notes and invoices. The second one is for the internal identifiers the system uses for its own tracking. Both accept a maximum of 15 characters and are configured separately.
Q: What are the prefixes and counters for "credit notes" and "amended invoices" for?
A: They let you number those documents with their own series, separate from ordinary invoices. A credit note cancels a previous invoice in full or in part; an amended invoice corrects errors without cancelling it. Each one has its own "Counter prefix for the ids..." and its "Counter for..." so you can start the numbering wherever you need.
Q: Which number will a document type start numbering from?
A: You set it in the matching "Counter for..." field (quotes, work orders, delivery notes, invoices, credit notes or amended invoices). The value you type is the starting point of that series.
Q: I clicked "Save" in the counter settings. Do the documents I already had change?
A: No. Save initialises the system with the new configuration, but the changes only apply to future documents. To correct historical documents one by one, use the Adjuster (table + click on the counter of the row).
Q: I jumped from 50 to 55. Can I renumber every invoice?
A: It is possible but delicate from a tax point of view. Renumbering invoices that have already been issued can have legal consequences. Check with an adviser before doing it in bulk.
Q: I need my invoice FAC100 to be 2025-0100.
A: Select the invoice, open the modal and change the number/prefix. Consider also adjusting the global prefix in Counters if the change applies to all of them.
Q: Does the "Close" button save what I typed?
A: No. Close discards the changes and closes the modal. To keep the settings use Save.
Q: My quotes have mixed numbering (some with a prefix, some without, with different leading zeros). How do I unify them?
A: In the Adjuster select the document type and the Year (each year carries its own series) and click AI proposal. The AI detects the series in force from the latest document and proposes the correction of all the earlier ones (e.g. if the latest is OF000081, it proposes 000080 → OF000080). Review the list, click Apply and then Save.
Q: Does the AI proposal change the numbers of my documents?
A: No. It keeps the number of each document and only unifies the format (prefix and leading zeros) with the series in force. It also does not save anything on its own: the corrections stay as pending changes for you to review and save. You can give it a different instruction (e.g. another prefix) by typing it into the assistant itself.
Q: Does this change anything in TicketBAI or at the tax office?
A: The local numbering is updated, but TicketBAI has already sent the invoice with the original number. Changing it here does not notify the tax authority back. If the invoice has already been sent, avoid modifying its number.